Häufig gestellte Fragen

We offer sales, service, tuning, and after-warranty support all in one place. With 11+ years of experience in the electric motorcycle industry and strong manufacturing expertise, we know these ebikes inside and out. We provide competitive pricing, free delivery across the EU (including Switzerland), an extra 3 months of warranty, and bonus parts such as tires and brake pads. You also get exclusive access to tuning parts and upgrades we develop for our customers—available only to Vectorebike clients.

Ja, wir bieten kostenlosen Versand innerhalb Deutschlands und in alle anderen EU-Länder an . Um schnellstmögliche Lieferzeiten zu gewährleisten, versenden wir Ihre Bestellung aus dem Lager in Ihrer Nähe. Für Kunden außerhalb der Europäischen Union fallen Versandkosten an, die im Warenkorb berechnet werden. Wir bieten das ganze Jahr über Rabatte und Aktionen an – verpassen Sie also keine exklusiven Angebote!

Jedes bei Vectorebike gekaufte E-Bike wird mit einer standardmäßigen 24-monatigen Herstellergarantie sowie einer exklusiven 3-monatigen Händlergarantieverlängerung geliefert. Damit sind Sie insgesamt 27 Monate lang geschützt und Ihr Fahrrad ist über zwei Jahre lang abgesichert.

Das hängt von Ihrem Standort ab. Bestellungen, die hier bearbeitet werden, benötigen 5–7 Werktage. Lieferungen ins Ausland können 7–16 Tage dauern. Die Lieferdetails erhalten Sie in Ihrer Bestätigungs-E-Mail.

Sie können uns über unsere Kontaktseite erreichen! Wir helfen Ihnen gerne weiter.

The bike arrives approximately 95% assembled. You’ll need to install or finalize: handlebars, front fender, foot pegs, front wheel, display, mudguards, front number plate/license plate bracket, plus one rear shock bolt. Assembly typically takes about 1–2 hours.

You can choose delivery in the original manufacturer packaging (approx. 95% assembled), or a Premium delivery option with a fully assembled bike (available locally). Pickup is also available.

You have 14 days to return your order. Please complete the return form and send the item back in its original condition. If you need help, just message us.

We accept PayPal, bank transfer, and major cards (Mastercard/Visa/Amex), as well as Apple Pay, Google Pay, Shop Pay, UnionPay, Sofortüberweisung. We also offer Klarna (Pay Now / Pay Later / instalments) and financing options.

Yes. Financing is available via Consors Finanz for purchases from €100. The interest rate is 6.99% p.a., and the term/monthly payment depends on the total basket amount.

You must reside in Germany, be 18+, and have a permanent employment contract. For self-employed customers, a business history of at least 3 years is required.

Yes. Test rides are available. You can book via chat or the website form.

The bike comes with a 24-month manufacturer warranty, plus an additional 3-month dealer warranty (24+3) covering mechanical and electrical components. If a defect occurs, we provide replacement parts to the customer.

Yes. Spare parts are covered by a 2-year warranty.

In most cases, there are no technical differences, except for software limits on speed/power and the documentation for different vehicle categories. For example, the E-Ride Pro SR L1e and L3e are technically identical; the difference is only in the documents supplied.

No. A bike is supplied with one set of documents only. The bike also has a metal identification plate showing its category. Registering a single vehicle in two categories is not possible.

L1e can be ridden with an AM license or category B, and it is limited to 45 km/h. L3e requires at least an A1 motorcycle license (or higher) and is not legally limited to 45 km/h (top speed depends on the model/manufacturer settings).

No. Only bikes with road certification in the L1e or L3e category can be used legally on public roads. Other models are for off-road riding, private property, or closed sporting events.

For L1e, an AM licence (or category B) is sufficient. For L3e, you need a motorcycle licence such as A1, A2, or A.

The bike charges from a standard household 220V outlet.

Average energy consumption is around 0.04 kWh per km at 45 km/h. With a 4 kWh battery, expected range is about 100 km. With a 2 kWh battery, expected range is about 50 km.

Many factors influence range: speed, rider weight, elevation/gradient, tire pressure, and more. One of the most important factors is speed—if you double your speed, energy consumption can increase by roughly four times.

Yes, the battery is rated IP67, but full immersion is not recommended. Pressure washers can force water into the battery case and connectors, so we strongly recommend removing the battery before pressure washing. Always follow the care instructions for your specific model.

Approximately 500–600 full charge cycles, or about 50,000–60,000 km until the battery loses around 20% of its original capacity. Proper care helps extend battery life.

Try to operate the battery mainly between 20% and 90%, and only charge above 90% shortly before riding. Avoid storing the battery above 75% for long periods. Do not charge at sub-zero temperatures, avoid storing above 25°C, and let the battery cool down after heavy riding before charging.

L1e models are software-limited to 45 km/h. L3e models have manufacturer-defined limits depending on the specific model.